Tenant Services

We strive to make your experience a positive one. By choosing CENTURY 21 Northstar, you ensure that your new home will be managed by a qualified and professional management company.

1. Tenant Login

Every tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access, and provides useful features and information to maximize your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms and checklists such as your lease and procedures
  • Communicate with the Real Property Management team

New Tenants

To access your account for the first time, click here or click the  “Sign up” button and follow the prompts.  Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.

2. Pay Rent

The most secure way to pay your rent is to pay online. Simply login to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date.

 

3. Request Maintenance

There are two ways to request maintenance or repairs.

  1. Submit maintenance requests by logging in to your Tenant Portal.
  2. Call our office during business hours to request maintenance. If it is an emergency, please call us immediately. If the situation is a life-threatening emergency, always dial 911 first.  (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)

4. Pet Information

Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.

 

5. Moving In

As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing information you need to enjoy and care for your new home, and login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.

Move In Assessment

Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify conditions you describe on the form.

Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well maintained.

6. Moving Out

Moving out can be a busy and sometimes stressful time.  Real Property Management provides checklists and guides to help make your transition smoother, faster and more organized.

You must give proper notice prior to vacating the property, as outlined in your lease.  Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned.  We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office.  You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in.  This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.

 

7. Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management, it is best to first find a property you are interested in renting, then complete the online application.

Find a Rental Home and Apply

  1. Review the properties online.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee.